Privacy policy

Effective date: 2026-09-23

This privacy policy explains how Cibolo Peak Roofing ("we," "us" or "our"), located at 795 Schneider Dr, Cibolo, TX 78108, handles personal information collected through this website (https://cibolopeakroofing.com), by phone, by text message, by email and during roof inspections and projects. We are a local roofing contractor, and we collect only the information we need to respond to you, provide our services and run our business. We do not sell your personal information.

If you have questions about this policy, contact us at info@cibolopeakroofing.com or (830) 283-2059.

Information we collect

Information you give us

When you fill out an inspection request or contact form, call us, text us, email us or sign a contract, you may give us:

• Your name, phone number, email address and property address
• Details about your roof, the problem you're experiencing and the service you need
• Photos of your property that you send to us
• Insurance-related information you choose to share, such as your insurer's name, claim number, adjuster contact and scope of loss, when your project involves an insurance claim
• HOA name and architectural approval information
• Billing and payment information needed to invoice and collect payment for work performed

Information we collect at your property

During inspections and projects, we take photographs and measurements of your roof, attic, gutters and related parts of your home's exterior. These are used to prepare reports and estimates, document work for permits and warranties, and, when you request it, support your insurance claim.

Information collected automatically on our website

Like most websites, ours automatically receives certain technical information when you visit, such as your IP address, browser type, device type, pages viewed, the page that referred you and the date and time of your visit. We may use analytics tools such as Google Analytics to understand how visitors use the site, which pages are helpful, and which pages lead people to contact us. These tools use cookies or similar technologies.

Call tracking

We may use call tracking services that display different phone numbers to help us understand which advertising or web pages lead to phone calls. These services may record the time, duration and originating number of calls, and, where permitted by law and disclosed at the start of the call, may record calls for quality and training purposes.

Information we receive from others

Sometimes we receive information about you from other sources, for example when your insurance adjuster, public adjuster, property manager, real estate agent or HOA shares project details with us at your request, or when a customer refers you to us. We use that information only to respond to you and provide the services involved, and we handle it under this policy.

How we use your information

• To respond to your inquiry and schedule inspections
• To inspect your roof and prepare reports, photos and estimates
• To perform the work you hire us for, including ordering materials and pulling permits from the City of Cibolo or other local building departments
• To provide documentation you request for your insurance company or HOA
• To invoice, collect payment and keep business and tax records
• To provide warranty service and respond to future questions about your roof
• To send appointment reminders and project updates by phone, text or email
• To ask you for feedback or a review after your project, which you are free to ignore
• To improve our website and understand which services people are looking for
• To protect our business, prevent fraud and spam, and comply with legal obligations

Text messages

If you provide your mobile number and ask us to contact you, we may send text messages about your inquiry, appointment confirmations, scheduling changes, project updates and follow-ups. Message and data rates may apply. Message frequency varies with your project. You can opt out at any time by replying STOP, and we will confirm your opt-out. Reply HELP for help. We do not share your mobile number with third parties for their own marketing purposes.

How we share information

We share personal information only as needed to run our business and provide our services:

• Service providers that help us operate, such as website hosting, form processing, email, call tracking, scheduling, estimating, accounting and payment processing providers. They may use your information only to perform services for us.
• Suppliers and manufacturers, when needed to order materials, register product warranties or complete documentation such as the Texas Department of Insurance Form PC068 for impact-resistant roofing.
• Government agencies, such as city building departments, when we apply for permits and schedule inspections for your project.
• Your insurance company, adjuster, mortgage company or HOA, but only when you ask us to or authorize us to provide documentation to them.
• Subcontractors or crew members who perform work on your project and need your address and project details to do so.
• Legal and safety reasons, when required by law, subpoena or court order, or to protect our rights, property or safety or that of others.
• Business transfers, if our business is sold or merged, in which case your information would remain subject to this policy.

We do not sell personal information and we do not share it for cross-context behavioral advertising in exchange for money.

Third-party services on this website

Our website uses a few third-party services that may collect information directly from your browser under their own privacy policies:

• Google Maps embeds, which show our location and service area
• Google Fonts, which deliver the typefaces used on this site
• Google Analytics, if enabled, to measure website traffic and form and call conversions
• A form processing service that receives and delivers the inspection requests you submit

You can learn more about how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Cookies and your choices

Cookies are small files stored by your browser. We use them, directly or through analytics tools, to understand site usage. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Blocking cookies won't prevent you from calling us or submitting a form. Some browsers offer a "Do Not Track" setting; because there's no common standard for responding to it, our site doesn't change its behavior based on that signal, but we honor legally recognized opt-out preference signals where required.

How long we keep information

We keep inquiry information for as long as needed to respond and follow up, generally no longer than two years if you don't become a customer. For customers, we keep project records, photographs, contracts, permits, invoices and warranty information for the length of the warranty and as long as needed for tax, legal and business purposes, because those records help us serve you if a question arises about your roof years later. When information is no longer needed, we delete or de-identify it.

How we protect information

We use reasonable administrative, technical and physical safeguards appropriate for a small business, including encrypted website connections (HTTPS), password-protected accounts, and limiting access to people who need it for their work. No method of transmission or storage is completely secure, so we can't guarantee absolute security. Please don't send full payment card numbers or Social Security numbers through our web form or by text.

Your rights and choices

You may ask us to:

• Tell you what personal information we have about you
• Correct information that is inaccurate
• Delete information we're not required to keep for legal or business reasons
• Provide a copy of information you gave us
• Stop sending marketing texts or emails

Depending on where you live and applicable law, including the Texas Data Privacy and Security Act where it applies, you may have additional rights. To make a request, email info@cibolopeakroofing.com or call (830) 283-2059. We'll need to verify your identity before acting on certain requests, and we'll respond within the time required by law. If we decline a request, you may appeal by replying to our decision, and we will review it. We won't discriminate against you for exercising your privacy rights.

Children's privacy

Our website and services are intended for adults, generally homeowners, property managers and business owners. We don't knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us and we'll delete it.

Links to other websites

Our site links to other websites, such as government permit portals, the Texas Department of Insurance, manufacturer websites and review platforms. We're not responsible for the privacy practices of those sites and encourage you to read their policies.

Reviews and testimonials

If you leave a review on a third-party platform such as Google, that review is public and governed by that platform's terms. We will not publish your name, photos of your home or details of your project on our website or social media without your permission.

Changes to this policy

We may update this privacy policy from time to time. When we do, we'll change the effective date at the top of this page. Significant changes will be highlighted on this page for a reasonable period.

Contact us

Cibolo Peak Roofing
795 Schneider Dr
Cibolo, TX 78108
Phone: (830) 283-2059
Email: info@cibolopeakroofing.com